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Q: How long does it takes for my product to arrive?
A: It depends on your location. For local shipment, it will take about 2-3 working days. For overseas, it will take about 7-21 working days to deliver.
Q: What are the shipping options you have?
A: Currently, we use SingPost (Singapore / International) and TA-Q-BIN (Singapore). However, we will introduce more shipping options in near future!
Q: Does my shipment comes with tracking number?
A: Yes, all shipments are registered with tracking numbers, no worries on lost packages!
Q: What if I'm not around to receive the shipment?
A: No problem, the deliveryman will drop you a note at your doorstep with instructions on collection, usually at nearby post-office or collection centre.
Q: Something wrong with my product when received..
A: No worries, follow through the Warranty & Return Procedure.
Q: Some products were not delivered, or not in the parcel..
A: No worries, please contact our staff for further assistance!
Q: Can I have some special request like gift-wrapping, drawing on the parcel or something?
A: Let us know what you need, and we will do our best to get it done!