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Delivery Information

 

Q: How long does it takes for my product to arrive?

A: It depends on your location. For local shipment, it will take about 2-3 working days. For overseas, it will take about 7-21 working days to deliver.

 

Q: What are the shipping options you have?

A: Currently, we use SingPost (Singapore / International) and TA-Q-BIN (Singapore). However, we will introduce more shipping options in near future!

 

Q: Does my shipment comes with tracking number?

A: Yes, all shipments are registered with tracking numbers, no worries on lost packages!

 

Q: What if I'm not around to receive the shipment?

A: No problem, the deliveryman will drop you a note at your doorstep with instructions on collection, usually at nearby post-office or collection centre.

 

Q: Something wrong with my product when received..

A: No worries, follow through the Warranty & Return Procedure.

 

Q: Some products were not delivered, or not in the parcel..

A: No worries, please contact our staff for further assistance!

 

Q: Can I have some special request like gift-wrapping, drawing on the parcel or something?

A: Let us know what you need, and we will do our best to get it done!